Change Language
Contact Us
"*" indicates required fields
Terminal Operations
Terminal Access
Terminal Access
The IMEX Terminal has been designed as an open access facility with the aim to promote competition for the transport of freight and improve supply chain efficiency. The Terminal is open to all Third Party Operators and Customers in accordance with an open access protocol.
For further information, please download a Terminal Information Pack
IMEX Terminal Contact
Qube Moorebank Concierge
QubeMoorebankConcierge@Qube.com.au
Protocol & Procedures
Terminal Access Protocol
A copy of the Terminal Access Protocol can be viewed and downloaded below.
Capacity Allocation Protocol
A copy of the Capacity Allocation Protocol is available in Annexure 3 of the Terminal Access Protocol which is available via download below.
Terminal Operating Procedure
A copy of the Terminal Operating Procedure is available at Annexure 4 of the Terminal Access Protocol which is available via download below.
Capacity Expansion
A copy of the Capacity expansion principles, profile and objective is available via the download below.
Radio Communications Protocol
A copy of the Radio Communications Protocol is available via the download below.
Access Requests
Access Request Procedure
The procedure for assessing Access Requests may be viewed below.
Capacity Availability
The capacity availability information published on this website is provided to assist potential customers of the IMEX Terminal to understand available track capacity.
Capacity will be confirmed with the Access Seeker at the time of entry into the Standard Customer Agreement. Access Seekers and Customers of the IMEX Terminal are required to comply with the Terminal Access Protocol available on the Protocols and Procedures page of this website. Access Seekers should also review the Access Request page of this website which includes a procedure for requesting access to the IMEX Terminal.
Please refer any access requests to:
Qube Moorebank Concierge
QubeMoorebankConcierge@Qube.com.au
Application Form
A copy of the application form may be downloaded below.
Email completed application form to:
Qube Moorebank Concierge
QubeMoorebankConcierge@Qube.com.au
Rolling Stock Standards
Rail Operators accessing the Moorebank IMEX Terminal are required to use wagons which are either:
- CQZY class wagons (see specifications attached);
- CQBY class wagons (see specifications attached); or
- Equivalent wagons which meet the Asset Standard T HR RS 00400 ST mandatory requirements for bogie Angles of Attack AoA and steering performance.
- Rail operators are also referred to the rolling stock requirements and procedures for assessing the ARTC rail network which are available here.
Standard Customer Agreement
A copy of the Standard Customer Agreement containing the Standard Carrier Access Terms can be viewed and downloaded below.
Carrier access to the Moorebank IMEX Terminal is managed through Qube’s VBS system known as Maximus. Please contact the Operator to access this system – Please contact the Operator to access this system – refer to the Terminal Access Contact Page below.
Services available at IMEX Terminal
Rail Terminal Access Service
- Provision of access by a Train into the IMEX Terminal;
- Allocation of the Train to a track for unloading and loading;
- Facilitating the departure of a Train from the IMEX Terminal
Rail Terminal Loading and Unloading Service
- Unloading of containers from wagons onto the ground or to a truck or an internal transfer vehicle in the IMEX Terminal;
- Internal transfer of containers within the IMEX Terminal;
- Short term container storage within the IMEX Terminal area including aggregation for further transport (for the period specified in clause 5.2(a) of the Standard Customer Agreement);
- Loading of containers from a truck or an internal transfer vehicle onto the ground and loading containers from ground or storage area to Train wagons.
Truck Terminal Access Service
- In-gate processing of trucks including collection of Customer booking information, inventory management of containers and notification by the Customer of the nature and description of the goods and other relevant information;
- Provision of access by a truck to the IMEX Terminal to collect or deliver a container;
- Out-gate processing of Trucks, including matching of release numbers to container numbers and integration of electronic information for ending possession of the container.
Pricing
Reference Pricing Principles
Reference pricing principles for the IMEX rail terminal may be accessed below.
Reference Prices
A copy of the reference prices is available for download below.
Reporting
Requirements
A list of the metrics which will be publicly reported on an annual basis is available for download below.
Contact
Capacity Availability
There are rail and truck windows available at the Moorebank IMEX Terminal on all days (Monday – Friday). Please refer any requests for access to:
Qube Moorebank Concierge
QubeMoorebankConcierge@Qube.com.au
Rail Network and Rail Pathing
For rail path applications and information, please access Australian Rail Track Corporation’s (ARTC) DTPOS site.
The code in DTPOS to select for a train to run into the Moorebank IMEX Terminal is ‘MBT’ (Moorebank Terminal).
Port Rail Shuttle Service
For all enquiries regarding access to the port shuttle, please contact:
Qube Moorebank Concierge
QubeMoorebankConcierge@Qube.com.au
Information to be provided:
- Type of freight customer proposes to move
- Number of TEU’s
- Origin
- Destination
- Date/time of freight task
Terminal Complaints
In person
Feedback and Complaints can be submitted in person to an Operator staff member at the IMEX Terminal
Via email
Feedback and Complaints can be submitted via email to:
QubeMoorebankConcierge@qube.com.au
Please address to the attention of the Moorebank IMEX Terminal Complaints Handling Manager.
Via post
Feedback and Complaints can be submitted via post to:
Qube Moorebank Concierge
QubeMoorebankConcierge@qube.com.au
IMEX Terminal
Container Place,
Moorebank NSW 2170
Dispute Resolution
Further information relating to complaints including the dispute resolution process is available via Annexure 5 of the Terminal Access Protocol which is available via download below.
